Security Guard Management Solutions

Security companies are always looking for effective security guard management solutions. And the reason is very clear running a security company is not easy due to the nature of the business.

In addition, the business owners have a lot of responsibility and above all, they have clients to serve and employees to manage. In other words things were easy when you were small, however, as you grow running your business becomes more challenging.

The challenges of running a security company

  1. Geeting new clients.
  2. Meeting clients expectations.
  3. Growing competition.
  4. High workforce turnover.
  5. Regulations and compliance.
  6. Low margins and rising costs.

In conclusion, one of the main reason these challenges is the security companies are not using g the right technology. In other words, the current security guard management solutions are not effective and efficient.

What is the best way to over these challenges ?

Technology-based Security Guard Management Solutions

Due to all the challenges mentioned above, integrating a security management solution like Guard Center software is ideal.  Above all in the security guarding industry being efficient and productive are key factors to your business growth and success. Our cloud-based software platform designed to help security guarding companies to automate operations and back-office management.

How it Works ?

Guard Center software is used by managers to monitor the performance and activities of guards and mobile patrol teams in real-time during their shifts. Guards and mobile patrols use an easy to use Android or IOS app to navigate their shifts and complete their daily activities. Clients of security companies have access to an easy to a user-friendly Web Portal to check the site activities.

Guard Center offers you several great tools you need to succeed like:

  1. Sales tool – Impress your clients with your real-time security workforce management system to help and user Guard Center to get new clients easily and keep your existing ones loyal and happy.
  2. Training tool – Save time and money on training your new employees and make sure they comply with all industry standards, government regulations, and your company policies easily.
  3. Reporting tool – Save your employees time using automated digital reports and go paperless. In Addition, you can access past activity log very easily from any computer device with internet access.
  4. Communication tool – Optimize communications with your employees and prioritize your calls to improve productivity and streamline operations.
  5. Monitoring tool – Guard Center help your guards do their job better and easier. Abobe all the software guaranteed proof of present and document all incidents with digital photos, notes, and more.

In conclusion, Guard Center puts you in control of your entire security workforce so you can focus on growing your business. And it comes at an affordable price regardless of the size of your company. Contact us now and let Guard Center handle all of the work for you.

Security Industry Trends

The security industry is going through major changes due to market forces and new technologies that provide new guard management solutions. As a result of these changes, now security companies to deal with new challenges and make adjustments to their business model to comply with the latest Trends in Security Guard Management.

Growing Your Security Company in the New Digital Age

There are different ways on how technologies are changing our industry and creating a totally new standard for delivering security services. This information will help you to be more proactive and adapt to change quickly instead of delaying and missing this digital revolution.

Running a security company has never been easy. Every day is full of challenges and unexpected emergencies such as getting new clients, meeting client expectations, staying competitive in a cutthroat industry, managing high workforce turnover and maintaining employee training, supervising compliance with company policies and industry regulations, staying profitable and keeping on top of a mountain of paperwork.

So how can you make it all easier and have more time to grow your security company? The answer is simple: security workforce management software. The security industry has been around for a long time and new technologies have always improved the way security services are provided: security gear, transportation, uniforms, communication tools, electronics. Over time all of them have had a great impact on the security industry by improving the quality of security services and adding more value to the end client. In the last decade, mobile and cloud technologies have been making their way into many industries and the security industry is no exception. In fact, mobile technology is an absolutely perfect fit for a mobile security workforce in a security company.

More and more clients are refusing to contract guarding services that don’t have security workforce management software with mobile and real-time capabilities. In the past two or three years, the entire guarding industry has been going through a major digital transformation. Many existing operation procedures are not needed anymore and multiple legacy technologies have become obsolete.

Security workforce management software is a new industry standard for your security company. It is changing the way security services are provided and all involved parties interact. Make sure to take the right turn and enter this new digital era so that your security operations can be fully transparent and you can manage your entire workforce in real time.

Security workforce management software connects everyone and tremendously improves the effectiveness and efficiency of all your security operations. Your security guards and mobile patrols have access to all the important information and multiple useful features through mobile phones which become their main work tool. Your supervisors and dispatch can see all the events in real time and can be proactive. Your management team can get access to any information with just a few clicks. And your clients can receive reports and notifications via emails or web portal.

To get started, you don’t need IT professionals or to invest in expensive hardware and software. All you need is a Guard Center account for your company, a computer with internet access, an Android phone with NFC connectivity, and some inexpensive NFC tags which you can buy either online or locally. That’s all you’re all set and ready to go digital.

While designing Guard Center, we were focused not only on important security features that will help you but also on a very important and practical goal: it must be really easy for anyone to use. So this is how it works:

  1. We create an account for your company and send you your login credentials.
  2. You add your clients your sites and your employees.
  3. Then your authorized employees configure your sites and planned security procedures.
  4. Now your guards, dispatchers, and managers and supervisors are all connected I can start using Guard Center.
  5. Your clients could be notified about important events by email or you can give them access via your web portal and decide which information they could see online.
  6. Guard Center is a flexible platform so you can modify and optimize your security operations on the go.

guard center process

Guard Center has many features and options which your security guards and mobile patrols will use every day for your security company. You can decide what you need for any specific client or site and it just the software accordingly. We help your employees to do their jobs faster easier with attention to detail and in a much safer environment.

Guard Center software will entirely change your daily routine reduce stress and free up a lot of your time. These are the most important benefits you get when you start using Guard Center:

  • More sales – Bring Guard Center with you too every sales meeting with your prospects. Use it as your sales tool to make your sales more engaging and impressive.
  • Competitive advantage – Don’t wait. Innovate and get ahead of your competitors.
  • Efficiency – Now you can see all of your operations in real time, resolve issues before they become problems, and be proactive like never before.
  • Accountability – With Guard Center, you can set clear expectations and responsibilities both with your clients and your employees.
  • Enhanced security – With this technology you can offer more added value to your customers. Guard Center allows you to take the quality of your security services to the next level.
  • Easy to operate – Guard Center software is very user-friendly with a seamless user experience. Some of our clients started using Guard Center immediately after just one product training.

Now you can focus on growing your business while providing more value to your existing clients.

Is Technology Reshaping the Security Guarding Industry?

Over the last two decades, the boom of technology has disrupted industries completely changing the way they operate. In the security industry, this story is becoming rapidly true and the change in operation is happening right before our eyes.
In the competitive security industry, having top-tier security guards are crucial to success. Ten years ago, once a security guard was trained there were few resources to ensure they were providing a quality service for you. Today, technology has allowed you to put this worry aside. Platform’s such as Guard Center provides real-time guard patrol, real-time reporting, and real-time information boards while recording guard performance data. Essentially it allows you to manage your mobile workforce, clients and various sites more efficiently, while in real time.
Leveraging your security services with technology will allow you to be more cost efficient while providing a better service. Your security guards are your most expensive tool, using technology will allow you to maximize your investment and ensure it’s paying off. Click here to read more regarding the effects of technology on the security.

Why is it Important to do Security Assessments and Audits?

This video talks about the importance of doing audits and assessments to security sites.

It is important to remember that property or facilities managers, hen hiring a 3rd party security company such as yours, are not only hiring men in uniform, they are hiring security expertise. Very often, clients have questions and concerns regarding the overall security of their property, not just about guards not doing what they’re supposed to.

So, you may be getting questions like:

“Hey, is my lighting out in the parking lot adequate”? or “Where should I place a new batch of security cameras?”

Many times, these questions are fielded to the most senior security staff member from your team at their site, but there is often a lack of in-depth industry knowledge by this staff member to give a qualified answer to questions such as these. And why would you want this person to answer anyway? You may be exposed to a liability lawsuit if the advice this person gave turned out to be harmful to the client.

So do you limit yourself to being the provider of men in uniform, and risk losing client confidence in your ability to provide THE FULL SPECTRUM of security services, or do you expand your capabilities?

Consider offering consulting services as part of your business strategy. This would involve sending a qualified, certified consultant to the site, wearing your company’s flags, and working closely with the client on all their non-guarding security needs.

Some examples of service offerings you should consider can include:

– Supervision of system integration and installation of security equipment

– Annual, semi-annual, or on-demand security assessment and report on EVERYTHING security-related in the property (so that would be your exterior lighting, security of storage rooms and common areas, review of access and physical controls, etc.)

– Suitability assessments – if your clients are looking to purchase or lease a new property, you may wish to offer them the services of a security expert coming in and assessing the risks of the new place

– Design input – If your clients are looking to build and develop a property, you can offer them a partner that would be mindful of security issues right at the design stage and can recommend security-conscious, crime-preventative design features.

Having a consultant, a phone call away can also help deflect some of the blame usually associated with security breaches – while it may be that a breach occurred due to the incompetence of a guard on site, there may be other factors that a consultant may be able to identify that would save your Public image, and smooth out a rocky relationship.

These can include:

– Inadequate security systems in place
– Outdated and inappropriate security procedures
– Equipment or hardware that is weak and vulnerable
– General facility operations that are not suitable (such as extra duties taking the guard away from core functions)

Guard Center offers on-demand consulting services suitable in price and in scope to any-sized security company, and I encourage you – if you have not already contacted us, talk to us today.

How to Use Security Workforce Management Software as A Sales Tool?

This video talks about using workforce management software as a Sales Tool.

 

When we talk about sales tools in security, we usually think of Proposals, PowerPoint Presentations, and maybe some promo videos.

In security, you can’t really bring samples of your product with you, unless you bring in a human being dressed up as a guard, and how many of your prospects would be impressed by this?

With proposals and presentations looking more and more similar to one another, can you really blame prospects and leads for looking at the price above all else?

Here is an interesting story. Our client, a small security guard company was bidding for a contract for guard services at a manufacturing plant. In addition to the standard proposal, he brought with him a tablet to the sales presentation, and demonstrated the software to the prospect, letting him enter information, and view some existing site templates.

The presentation lasted 15 minutes and it was fully based on tailoring the guards and security activities on site to the software, not the other way around. For the most part, it was the prospect detailed questions about the software and features available and playing with it. In the end, this small security company won the contract, unseating one of the largest security firms in the world from nearly 10 years of service delivery at this particular location.

When you sometimes ask yourself, what is the point of submitting another proposal to secure a site, when there will be 10 other companies competing for it?  You’re right, there is no point, because if it’s going to be a proposal and a presentation similar to the one your competitors are using, then the prospect’s decision will be based on one, or a combination of the following: your price and “magic” of your salesperson.

There is really nothing in your documents that helps you to look different and show your ability to deliver better service than your competitors.

However, presenting a slick new software and incorporating it into your operations, then presenting your operations in this way…now we’re talking,

Check out the next video in our educational series: Why is it Important to do Security Assessments and Audits?

How is the Security Industry Changing?

This video explains 3 important changes the security industry is going through.

1. Technological

Today we have mobile, cloud, NFC, drones, license-plate recognition cameras, integrated biometric access control systems, and even the first versions of robot-guards. The key in these changes is the concept of mobile, real-time – which is the ability to both deliver, track and prove the delivery of security services right now, in the click of a few buttons, on a smartphone, tablet or PC.

The smartphone, long regarded as a tool of distraction for security guards watching videos and playing games, has become the primary tool in security’s toolkit, with the ability to: Take photos; Create and send reports; Scan and verity patrol points; Record messages; Respond to alarms and more

2. Workforce

The workforce that is operating this technology – is getting younger and more tech-savvy. More and more millennials are entering the workforce, and this poses challenges to employers in getting them engaged, and be productive – millennials want and can use new technologies, and it is difficult to retain them if the systems they are forced to use are slow, incapable of fully solving problems, or worse – pen-and-paper based.

3. Client Expectations

The third change is Client Expectations – and this change is really based on the previous two. As the workforce and the systems, it operates are getting more and more sophisticated, so do the expectations of the clients – who demand real-time solutions to their security needs right now, preferably through an accessible client portal, making PIPE and other legacy systems, paper-based reports, and unmonitored patrols, obsolete.

The major market shifts we are seeing in the industry are definitely towards real-time mobile workforce management systems, and having these systems in place will definitely impact your ability to continue delivering services to a demanding client, with techy millennials, today, especially in the face of competition some of which is looking at innovative ways expand.

Check out the next video in our educational series: How to Use Security Workforce Management Software as A Sales Tool?

Why the good guards leave and how to keep them on just a little longer?

It’s Wednesday morning. So far you’ve had a calm weekend and a steady week-start. No client issues, no “no-show-no-calls”, you’re all up-to-date on your invoices, and you even got a temp. request for an event in a few months. Excellent! Time to start vacation-planning…Portugal sounds like fun…

And then….

An email from your security supervisor at the office tower on Bloor St.

With a 2-weeks’ notice attached.

Ouch… but..but…Portugal….

This great guard, employed for 3 years, is quitting. “Oh god, here we go again – replacing, training someone else, dealing with site dynamics, alerting the client…do we have anyone as good as him? We’ll probably need to hire someone. This time the client will comment on turnover. How can this industry go on like this…”

You’re right, it cannot. To provide clients with stable, reliable, and knowledgeable guarding service, your field workforce needs to be managed well. Here are a few reasons of why the GOOD (not just any) guards quit, and how to promote the “no, I’ll stay here, it’s alright” attitude in them.

Approached and Poached

This happens far more than you can imagine. Mobile supervisors in shopping malls staking out good security personnel, approach them, and strike up conversations. Many top and middle managers, when changing companies, try and bring with them their best few.

Many of the reasons guards agree to go are compensation-related – better pay, or benefits. If you find that they are moving to a competitor that promises better pay, you may be able to do something. Check your contract profitability reports and budgets, and see if you can squeeze some coins out to match, or better yet, do better, than the enemy.

Remember – competition in tough security markets is not only for clients, it is also for good guards. Be prepared and be ready to invest.

Post Orders? What Post Orders?

In many cases, especially with the 168 sites (1 guard x 24 hours/day x 7 days/week), it is almost impossible to provide good site supervision to all 5 or 6 staff members. Supervisors or team leads cannot be expected to performance-manage, task-direct, and coach & counsel guards with whom they have almost no interaction except for shift changes.

This results in:

GC-Blog-Why-good-guards

 

You can resolve all this through Workforce Management software platform like Guard Center

What do I tell the client?

Clients should be able to utilize the good guards/supervisors on their sites as subject-matter experts. It is much easier to interact with security folks on site than to call the branch or client-service manager – who most often do not understand the site at the level in which the client requires guidance.

However, on-site security teams often lack actionable data or business intelligence to consult the client properly. For example: A security supervisor’s request to have the client authorize wearing of bullet-proof vests may not be approved, because to the question of “why do we need them? Has the Risk level changed? Show me some numbers”, the supervisor will have no easy-to-present answer.

Many suggestions for site security improvement put forward by responsible guards and supervisors fall by the wayside – which becomes only more difficult to bear as the months and years of service at the site drag on. Frustration turns into indifference and indifference pushes people away.

COMMENT:  We might need here a transition sentence/section from the main part of the article to the software/tech part.

Workforce Management software like Guard Center can help….

This isn’t working!

With many industries having made the switch to smart information management technology, it is almost unacceptable that security services should operate archaic, paper-based, word-of-mouth, analog, unsupported systems.

And yet surveys of site operations show lack of technological capability, and worse – lack of desire by industry veterans to even present the concept of advancement.

The problem is not that paper-based and old-tech can’t do it. They can, and can probably continue performing the limited tasks they were initially brought into performing. But client and user needs, demands, and expectations change fast, and if these are not catered to in an agile, slick manner, the vendor risks losing both.

How many times have you been stuck with a system that:

  1. Is buggy
  2. Is too complicated – involving counter-intuitive processes and way too many keystrokes
  3. Is slow
  4. Does not quite do what you need it to

You are increasingly employing tech-savvy and tech-dependent millennials – they’re numbers are growing in the workforce. They are the future of the industry. If they don’t like you’re systems, they will not just “suck it up, buttercup”; they’re gone. Just like that.

So – once you’ve convinced your guard to stay for a while longer and are have implemented some changes on site (and have hopefully upped his pay), consider bringing in suitable force management technology, so that you enable your sites to manage better, increase job satisfaction, and vacate to Portugal!!!

COMMENT:  We might need here a transition section from the article to the Guard Center promotion/ad part.

How we help:

As a business owner, executive and manager you must be ahead of the curve to make sure long term growth and longevity of your business.

Our world is changing quickly and the main catalyst is new technologies and products being introduced to the marketplace. As a business owner / business executive / manager you must be proactive in order to improve business efficiency and customer service if you don’t take action today the results will not be positive and could cost your company a lot of money for not staying ahead of the game or in some cases you one day you will find your self out of business for being reactive instead of proactive.

The good news is that we have the right a solution for your business pain points when it comes to mobile workforce management.

Guard Centre provides the best technology and software to manage your guards so you provide the best security to your clients.

We help security companies to fully automate, optimize and improve the performance of their mobile workforce.  With Guard Center you can create a completely new added value to your customers and get way ahead of your competitors. Guard Center helps you to retain existing clients and get new ones easier. As you start using our software you immediately benefit from lower cost of operations, higher quality of service, real time security and real-time control of your business.

How to Make Every Guard a Part of Your Team

A Brief Guide to Setting Up your Guard Force

In the cutthroat security industry, providing mediocre security guards will not bring your business to the top or let you achieve the reputation you were looking for. In this industry, reputation is the biggest factor in attracting potential clients and keeping your current ones. Having a poor reputation will make getting new clients harder than it has to be. Enhancing ordinary security guard performance is essential for attracting new customers, securing new contracts and improving your overall reputation in the market.

Steps to increase employee morale and make your security team more capable can be accomplished by making small adjustments to your internal operations:

1.Set High Expectations When Hiring

You want to supply your customers with the best service you can, right? So ensure your applicants possess the essential qualifications, experience and skills necessary to succeed at their role. It goes beyond just looking at their resume. Talk to them; ensure they have the knowledge, attitude and ability that fits your business’ needs. In reality, the perfect candidate isn’t always there, so determining what elements an ideal candidate should have is essential.

Important elements to look for in an interview are qualities like commitment, loyalty and trustworthiness. These elements are the foundation to success. Let’s face it, it’s hard to find gems in this industry so even an inexperienced applicant with strong virtues and work ethic can be moulded into something special.

2. Dication to Proper Training

Many guards don’t receive enough training to do their jobs properly so you should never assume their education or previous experience is enough to meet your expectations. Creating a training program to give your new recruits an introduction that emphasizes and develops the appropriate skills, routine and work ethic is absolutely crucial. This program should also continue throughout their employment to provide continued training as well as refresh guards of operational protocol to maximize effectiveness and efficiency.

3. Top Quality Management

It’s no secret, the quality and depth of management determine the performance of the security team. If a security team is consistently providing average performance it’s because managers are allowing it to continue. Managers themselves should set the example by displaying and using their communication, scheduling, time management and problem identification skills. These skills are key for managers to lead their team to be efficient and effective. Managers should always ensure their guards understand what they, as a team are trying to achieve and that they are equipped with the proper skills to be successful.

If a manager is just average and accepts average performance, the team they manage will provide nothing more.

4. Make Performance Expectations Clear

Making expectations clear from day one and continuing to reinforce them is essential to maintain and improve performance. Failing to do this will likely lead to below average performance as guards may forget or simply not know at all what their tasks are and what is to be expected. Repeating these expectations will confirm they know the expectations and can be held accountable when they don’t meet them.  In addition, it brings motivation to the team and gives them an opportunity to ask questions and better their performance.

If guards are meeting expectations, recognize this as an achievement and let them know you appreciate their efforts. Notify them on what they are doing well, and if needed, give them guidance on things they can improve.

5. Offer Incentives

In any career or industry, workers want to know they will be recognized when they are trying their best to provide quality work. Incentives such as; promotion, bonuses, and pay increase can be used to provide vast motivation to your security team. Making these incentives available lets workers know hard work will be seen and rewarded as any guard will wish to achieve them.

Along with job performance, this appreciation for effort has shown to improve employee retention rates, job performance and job satisfaction.

In the competitive security industry having hard working educated guard is essential for success.The steps discussed above help create a culture and mentality for your company that will focus on providing the best service it can and allow your service to keep improving. Furthermore, it will ultimately lead to a better reputation and more success in attracting clients.

How to Build a Distinctive Selling Position in the Security Industry

Building  a Distinctive Selling Position in the Security Industry

In saturated markets, such as physical security, simply providing a quality service is not enough to attract new clients. Standing out in the service industry, especially the security guard industry is difficult. Security services typically operate on a fairly simple business model and your competitors are all providing similar services. So what makes you different? How do you stand out?

Success stems from building a unique selling proposition that adds a value to your security service over competing services. Below we will discuss a few tips that will bring you closer to developing a differentiated selling position that will give you the upper hand in the battle for a new client contract.

Find Your Niche

A niche is a suitable but specific position for your business in an industry. A good start to defining your niche is to look at your strengths, skills and experience, as well as the specific audience you wish to serve. The first step is to establish what type of service you wish to focus on, such as event security or personal protection. Then move forward by determining what sorts of clients you plan to target given the service. Then think of how you will solve their problems. An example target audience for event security services is focusing on medium sized venues such as banquet halls.

Having a defined niche helps you determine upfront the type of service you specialize in and who you provide it to. It allows you to focus your services and send a clear message of who you are and what you offer for potential clients. This allows you to appear as a more specialized and qualified option to your target market compared to companies who serve a broader audience.

Build Your Reputation Through Focused Quality service

Another contributing key factor to building a distinctive selling position is your reputation. It starts from the bottom, once you have chosen your niche, define the ideal skills needed for guards given your focus. Ensure you have an ongoing training program that concentrates on your niche. It should develop the skills and professionalism that allow you to provide the best service for your target market. Have ongoing training and closely manage guards to ensure this.

Over time, this will allow you to be recognized in the industry for having the first-class service for the niche market chosen. In a market not short of the competition, having a strong reputation comes a long way in attracting new clients and developing an advantage over the competition. It aids in the creation of a unique selling proposition.

Be Accountable and Transparent

In the sales process show your client the steps you have taken to provide the best service to your target audience. Tell the potential client what your service is and be transparent about what it can offer them. By displaying what your officers are expected to be doing and how they will do it creates transparency, trust, and accountability between you and the client. In addition, it shows the potential client how focused your service is for them. This again helps create a unique selling experience that will help you to stand out.

Differentiating yourself in a market filled with competing services is always difficult. Finding your niche is a vital first step in the process. Building off that focus and incorporating it into your company culture through the other two tips will put you on a path to success. Incorporating these three ideas into your business will provide you with form, focus and most important a unique selling proposition that will help you stand out.

Celayix Software and Guard Center Announce Strategic Partnership

Celayix Software and Guard Center are pleased to announce a new strategic partnership enabling security companies to easily manage their security operation.

The partnership creates a comprehensive workforce management solution including the security industry’s leading scheduling and time & attendance capabilities of Celayix, paired with Guard Center’s ability to manage a mobile workforce and track activities in real time. This provides supervisors with a holistic view of the operations from the back office to security operations.

“We are excited to enter into a partnership with Celayix. Celayix has a leading scheduling and time & attendance solution and continues to expand the capabilities available to security guard companies,” said Boris Abramovich, CEO of Guard Center. “Our goal is to provide our customers with solutions that can help them manage their security guard operations. This partnership helps us further achieve these goals,” said Gurmit Dhaliwal, Celayix CEO added, “Celayix is excited to be working with Guard Center. This partnership will enable us to deliver a complete experience to help our customers become more efficient and reduce costs.”

Celayix Software delivers a powerful suite of workforce management tools, including employee scheduling software, time & attendance and employee communication for security guarding companies. Our solutions are designed to meet the needs of small to enterprise businesses. Celayix Software has over 200 security customers ranging from local specialists to large national guarding companies who provide static, mobile, event and corporate service.

The security guard industry continues to grow rapidly. With the advent of mobile and cloud technology, clients are demanding real-time capabilities for their sites to validate and ensure they are protected. To meet this growth and the changing needs in the market, security operations including site planning, guard tours, scheduling, payroll and billing go hand in hand and by partnering two best of breed solutions, Celayix and Guard Center are providing the security guard industry with the ability to better manage customer relationships and help businesses grow faster.

To learn more about this partnership, please click this link.