FROM PAPER FORMS TO A COMPLETELY DIGITAL ENVIRONMENT

The Guard Center platform enabled us to eliminate the use of paper in our business processes. The business productivity has increased by 20% and my security workforce now has more time to focus on the most important security activities to ensure our client’s sites are properly protected.

Ryan Stacy
Blacklight ISS, CEO & Founder

COMPANY BACKGROUND

Black Light Investigative and Surveillance Services strives to protect life and property in a manner beyond the highest standards within the private security industry. Our service is incomparable, unique, and vital.
As a trusted source for individuals and businesses, we provide customized security and investigative solutions to meet your needs and requirements.

We provide fully trained and licensed guards, furnished with the necessary equipment that is required to prevent risks and potential damages to you, your family, and your property. Adopting a hybrid philosophy, our team consists of dual-licensed Private Investigators and Security Guards. This duality allows us to give our clients an extended service beyond the minimum standard within the industry. We have, and will continue to hold, a professional presence in our community with and without the uniform. We combine intellect with a physical presence to prevent potentially hazardous and devastating events from starting in the first place.

 

OBJECTIVES

  • Improve security guard’s accountability to their daily responsibilities and activities
  • Eliminate the use of paper for business processes and move to a digital platform as a standard operating procedure
  • Use innovated technologies to improve the quality of security services delivered to Blacklight ISS client’s

CHALLENGES

The current process of monitoring guard’s activity and performance is not efficient anymore due to a significant increase in the number of contracts for providing security guarding services. Using paper-based reporting is very time consuming and affecting Blacklight ISS ability to address incidents quickly and in the most productively. Blacklight ISS rapid business growth creates a challenge to standardize the training process to ensure security guards will be trained quickly and meet our high standards for the delivery of security services.

SOLUTION

Over the last few years, Blacklight ISS has experienced significant growth in the number of contracts for providing security guarding services which also means a significant increase in the security workforce size that is needed to meet the contract’s requirements. Considering the new reality Ryan Stacy, CEO & Founder of Black Light ISS started a journey to look for a solution to help him streamline and automate business operations. In the research process, Ryan came across Guard Center, a leading security workforce management solution to streamline and automate business operations. The Guard Center digital platform help security guarding companies to monitor and manage their entire security workforce activities in real-time, boost employees productivity, reduce operations costs and ensure business compliance.
After doing a short pilot to evaluate the Guard Center platform capabilities, Ryan and his team saw how using the wide range of features and functionalities Guard Center had to offer will make a big difference in Blacklight ISS day to day operations and take their business to the next level.

 

RESULTS

  • Significant increase in security workforce accountability for daily activities
  • 20% increase in productivity by completely digitalizing business operations and moving to a paperless environment
  • Improvement in the quality of security services delivered to Blacklight ISS clients

Increase Security Guards Accountability

The implementation of Guard Center platform had a significant impact on the process of monitoring security guard’s performance and daily activities. The Guard Center platform enabled Blacklight ISS to monitor their security workforce in real-time based on cloud, GPS and NFC (Near Field Communication) tracking technologies.
Leveraging the power of digital and cloud technologies Blacklight ISS security workforce is using the Guard Center app to record and report on their daily activities in real-time, complete tasks, write reports and attach pictures in digital format quickly and easily.
This information is fed back in real-time to the web management dashboard, where management and office staff now has real-time visibility of their workers and their activity.
Now there is transparency within the company because of the instant transfer of the data and information in real-time between the field workers and office staff.
This new ability increased the mobile workforce accountability level to do their daily routines and responsibilities.

Digitize Business Operations

The implementation of Guard Center helped Blacklight ISS to completely digitalize business operations and eliminate the use of paper forms which resulted in a 20% productivity increase.
All the communication and documentation about security, policies, procedures and reporting are being managed in the Guard Center platform in digital format which enables security guards to spend less time completing tedious paperwork and free up a significant amount of time to allow security guards focus on the most important security activities to ensure the client’s sites are properly protected.
Also, moving to a digital environment helped in improving the training and onboarding process for new security guards.
When new security guards are being hired to work for Blacklight ISS they use the Guard Center digital platform as a training tool to ensure they will meet Blacklight ISS high standards for the delivery of security services.
Another great benefit of the Guard Center platform is using green technology to help the environment by reducing paper usage and waste.

Increase Customer Satisfaction

The implementation of Guard Center platform helped to improve the quality of security services delivered to Blacklight ISS clients.
The Guard Center platform features to validate in real-time guards’ proof of presence and daily activities provide Blacklight ISS clients with the peace of mind that their sites are properly protected.
In today’s business world, it’s important to show your existing and potential clients, why are you different from other service providers?
In the case of Blacklight ISS, the Guard Center platform is one of their key differentiators being used to stand out in the security guarding industry and deliver a higher standard of security services.